o77 Privacy Policy

1 Definitions and Introduction

The meanings of key terms used in this Privacy Policy are described below:

• "o77" refers to the organisation that operates this website and all associated services.
• "User" refers to any person who visits o77's website or uses its services.
• "Personal Information" refers to any information that can directly or indirectly identify a specific individual.
• "Processing" refers to any activity involving the collection, storage, use, transmission, or deletion of information.
• "Third Party" refers to any person or organisation other than o77.

o77 is committed to ensuring a safe and transparent online betting and casino environment for users in Bangladesh. Protecting your privacy is an integral part of our responsibility.

2 What Information We Collect

o77 may collect the following types of information in various circumstances:

2.1 Registration and Account Information

When you create an account or log in to o77, we collect:

• Full name (in Bengali or English)
• Email address
• Mobile number
• Date of birth (for age verification; services are provided only to those aged 21 or above)
• Address in Bangladesh
• National ID card or passport details (for KYC verification)

2.2 Financial Transaction Information

To manage deposits and withdrawals, we collect:

• bKash, Nagad, Rocket, or Upay account number
• Transaction amount and date
• Type of payment method

2.3 Technical and Usage Information

When you use our website, the following is collected automatically:

• IP address and device information
• Browser type and version
• Time and duration of visits to the website
• Information about pages visited (log data)
• Information obtained from cookies and similar tracking technologies

3 Purpose of Information Use

o77 uses collected information for the legitimate purposes described below:

• Account Management: To create, verify, and keep your account secure.
• Service Delivery: To facilitate betting, casino games, transactions, and customer support.
• Age Verification: To prevent those under 21 from accessing the platform.
• Fraud Prevention: To detect and prevent suspicious activity.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To enhance the user experience and add new features.
• Communication: To respond to your requests and send important notifications.
• Responsible Gaming: To monitor and provide support for problematic gaming behaviour.

We never use your information beyond the purposes described above. If we need to use your information for a new purpose, you will be informed in advance and your consent will be obtained where required.

4 Information Sharing and Disclosure

o77 does not sell or rent users' personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third-party partners for payment processing (such as bKash, Nagad, Rocket, Upay), identity verification, technical infrastructure, and fraud detection services. These partners may only use the information for the purpose of providing the specified service, and strict confidentiality agreements are in place with them.

4.2 Legal Obligations

If disclosure of information is required by law, court order, or direction of a government authority, o77 will comply with that obligation. In such cases, we will provide only the minimum information necessary.

4.3 Business Transfers

If o77's business operations are merged, acquired, or restructured, user information may form part of that process. Users will be notified in advance in such cases.

5 Cookies and Similar Technologies

The o77 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser or on your device.

5.1 Cookies We Use

• Essential Cookies: Essential for running the core functions of the website. Without these, the site does not work correctly.
• Session Cookies: Used to maintain your logged-in state; deleted automatically when the browser is closed.
• Functionality Cookies: Used to remember your preferences (language, settings).
• Analytics Cookies: Collected to understand how users are using the site, which helps improve the quality of the service.

5.2 Cookie Controls

You can control or decline cookies by changing your browser settings. However, disabling certain essential cookies may limit the functionality of the website.

6 Information Security and Protection

o77 applies industry-standard security measures to protect your personal information:

• SSL/TLS Encryption: All data transfers are handled through secure SSL encryption.
• Data Encryption: Stored sensitive information is kept in an encrypted state.
• Access Controls: Only authorised personnel can access the information they need.
• Regular Security Reviews: Regular security audits are conducted to identify system vulnerabilities.
• Two-Step Verification: Additional verification measures are available to protect your account.

Although we are committed to ensuring the highest level of security, some risk always exists when transmitting information over the internet. It is your responsibility to keep your password and login details confidential.

If you suspect that the security of your account has been compromised, please contact us immediately.

7 Information Retention Period

o77 retains your personal information only for as long as necessary. The retention period is determined based on the following:

• The period during which the account remains active
• The period required to comply with legal and regulatory obligations
• The period required for dispute resolution and contract enforcement purposes
• The period required for fraud prevention and security purposes

After your account is closed, some information may be retained for a specified period to fulfil legal obligations. Once that period ends, the information will be securely deleted or anonymised.

8 Your Rights and Controls

As a user of o77, you have the following rights over your own information:

8.1 Right to Access

You may request a copy of the information stored in your account at any time.

8.2 Right to Rectification

If your information is incomplete or incorrect, you may request that it be corrected. You can update much of your information yourself from your account settings.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, this request may not be fulfillable where legal obligations or ongoing disputes apply.

8.4 Right to Object and Restrict

You may object to the processing of your information for specific purposes, or request that processing be restricted.

8.5 Withdrawal of Consent

If the processing of your information is based on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect processing that took place prior to the withdrawal.

To exercise these rights or for any questions, contact us at [email protected]. We will respond to your request within a reasonable time.

9 Protection of Minors

o77 provides services only to those aged 21 or above. We never knowingly collect personal information from minors.

If we become aware that a minor is using our services or that their information has been collected, we will immediately close that account and delete the relevant information.

If you believe that a minor has registered with o77, please notify us immediately at [email protected].

10 International Transfer of Information

In some cases, your information may be processed outside Bangladesh through service provider partners. In such cases, o77 ensures that:

• Adequate data protection measures are in place in the country receiving the information.
• The security of the information is ensured through strict agreements with third parties.
• Transfers are carried out only for the purposes stated in this Policy.

11 Policy Changes and Updates

o77 reserves the right to update this Privacy Policy as needed. For significant changes, we will notify you in the following ways:

• By displaying a notice on the website
• By sending a notification to your registered email address
• By requesting acceptance of the updated Policy at the time of login

If you continue using o77 after the changes, you will be considered to have accepted the updated Policy. The most recent effective date will always be stated at the top of this page.

12 Contact and Complaints

If you have any questions, feedback, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Via direct chat on the website, available 24/7

We will endeavour to respond within a reasonable time from the date we receive your request. Privacy-related complaints are handled with the highest priority.

For more information, visit our FAQ page or our About Us page.